Cranford describes the small adventures in the lives of two middle-aged sisters in reduced circumstances, Matilda and Deborah Jenkyns, who do their best to maintain their standards of propriety, decency, and kindness. At the center of the novel is Miss Matty, whose warm heart and tender ways compel affection and regard from everyone around her. Also revealed are the foibles and attributes of the pompous Mrs. Jamieson and her awesome butler, the genial Captain Brown, the loyal housemaid Martha, and others.
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