"On November 11, 1994, a Philadelphia sixteen-year-old named Eddie Polec was brutally beaten and left to die - on the front steps of his own church - by a gang of teenagers from a neighboring suburb. Unfortunately, the tragedy didn't stop there. Within days of Eddie's death, it was disclosed that more than a dozen frantic 911 calls from bystanders had gone unanswered during a crucial forty minutes when Eddie was still alive and might have been saved."--BOOK JACKET. "In this searing account, journalists Bryn Freedman and William Knoedelseder - who covered the Eddie Polec story from the outset - show the extraordinary way in which a seemingly ordinary family grappled with a nightmare come true. Rather than seek revenge or sue the city for millions, as seems almost de rigueur for victims' families, the Polecs responded with grace and courage. They sidestepped efforts to exploit their misfortune or to embroil them in the politics of a divided, angry city. Instead, they undertook, as a more fitting tribute to a beloved son's memory, the Sisyphean task of overhauling Philadelphia's fatally flawed 911 system."--BOOK JACKET.